Cancellation Policy
Deposits & Confirmation
A deposit is required to confirm your reservation.
Failure to pay the deposit as agreed grants us the right to cancel the reservation and this agreement without any liability.
The requested property will be held for a maximum of 24 hours pending deposit payment.
Refund Policy
Full refund: Cancellations made 30 days or more before check-in.
50% charge: Cancellations, no-shows, or date changes made between 30 and 14 days before check-in.
100% charge: Cancellations, no-shows, or date changes made less than 14 days before check-in.
Date changes within the cancellation period are treated as cancellations and re-bookings, and are subject to the applicable cancellation fee.
No refunds for:
Early departures
Unused nights
Optional third-party services (e.g., chef, transfers, babysitting) canceled less than 48 hours in advance
Security Deposit
A refundable security deposit of 20% of the total stay is payable in cash upon check-in.
This deposit is refunded at check-out, provided no damages have occurred.
The deposit amount may increase depending on the length of the stay.
Cancellations Process
All cancellations must be submitted in writing via email to info@somnioestate.com.
Cancellations are considered valid only after written acknowledgment from our team.
Force Majeure
In the event of force majeure (e.g., natural disasters, government-imposed travel bans, pandemics, war), either party may cancel without penalty.
Any payments made will be refunded, minus any irrecoverable third-party costs or bank fees.